CRM – Customer Relationship Management
A powerful tool to get to know your customers and manage every detail of the relationship.
Great sales start with great customer relationships. BuyaCRM is a complete, easy-to-use CRM built for fast-moving businesses. Manage customer data, streamline your sales process and get marketing campaigns out the door faster. From understanding your leads to offering them the right solution, BuyaCRM makes every step of the sale easier — so you can win more deals.
BuyaCRM puts you ahead with deep customer insights and end-to-end tracking and reporting across your sales process. Built-in SMS and email let you run effective campaigns and manage sales and marketing from one platform. Maps, notes and document management help you know your customers better — and never miss an opportunity.
Manage Every Detail
Seize Every Opportunity
From the moment a lead enters BuyaCRM, every activity and action helps you understand them better.
- Unlimited contacts, as many key dates per contact as you need, and contacts linked to multiple companies
- Unlimited addresses, pinned on a map
Notes in custom note types you define - Store and view documents per customer, organized by custom document types
- Schedule meetings and share the minutes as formatted emails with your team or your customers
- Create and track tasks for each customer
The Customer Card brings everything about a customer together on one screen, with quick links to the details. Past and upcoming meetings, order history, open tasks and custom forms — it’s all there.
Every deal, from first contact to quote, is laid out in BuyaCRM’s clear pipeline view. Drag and drop deals to move them between stages.
Based on your org chart, users can view each other’s calendars, including meetings, assigned tasks and the deals they’re working on.
Dashboards that follow your org chart also let you track team performance in real time.
Dashboards cover:
- Sales
- Tasks
- After-Sales Service
Set targets on much more than revenue — customer visits, new customers, new leads and more — and track progress in real time.
Built-in reports cover both sales and after-sales activities, and comparison reports show matrix views across 10+ criteria for any time period.
BuyaCRM is highly configurable, so right after setup you can tailor it to your own processes and terminology — from meeting types to the email address used for notifications, all from the admin screens.
A drag-and-drop designer lets you build formatted documents such as quotes, order forms and meeting minutes.
Beyond tracking sales, built-in SMS and email let you run marketing that strengthens customer relationships. Use advanced reporting to build target segments, then send campaigns by SMS or email.
You can also track promotional items and gifts sent to customers.
Track opportunities and their quotes together. With configurable stages, you can see — or report on — where every deal stands from your dashboards.
Quote versioning keeps a full history of every price or product revision.
Dashboards keep everyone in your org chart up to date on the opportunities and quotes they follow — so nothing slips through the cracks, whether it expires this month, is already overdue, needs a revision or was lost.
BuyaCRM gives you powerful control over which sales reps work which accounts and what they can access. Permissions can come from your ERP or be managed in BuyaCRM itself. Four user types are included out of the box, each with its own access level, and you can also set create, read, update and delete rights separately.
Design custom forms for any process, customer-facing or internal, and move work off paper, email and scattered tools. For example, a feedback and complaints form captures every customer comment and makes it reportable.
In the After-Sales Service module, visits and calls after a sale are recorded with forms designed for them, then reported and shown on dashboards. These forms keep customer information current and surface cross-sell opportunities.
You can also plan routes for sales and after-sales teams and link each visit to a visit form or a task.
BuyaCRM is available in the cloud at www.buyacrm.com, or on-premises on your own servers if you prefer.
A drag-and-drop designer lets you build formatted documents such as quotes, order forms and meeting minutes.
Integrations
BuyaCRM integrates with many ERP, accounting/finance, MRP and third-party systems widely used in Türkiye and around the world, including:
Dashboards that follow your org chart also let you track team performance in real time.
